“MySmartMind,” “we,” “us,” or “our” refers to MySmartMind LLC, a company based in Florida, USA. “You” refers to the individual using our Services.
1. Information We Collect
We collect information in three main ways:
- Information you provide directly
- Information collected automatically
- Information from third parties
1.1 Information You Provide Directly
Account & Profile Information
- Name
- Email address
- Encrypted password
- Language preferences (e.g., English, Portuguese, Spanish)
- Subscription plan and status
- Optional profile settings and preferences
Uploaded Content (Your World, Your AI)
Our platform allows you to upload content so Mali can learn from your world. This may include:
- Documents, PDFs, text files, notes, or books
- File names and metadata
- Tags, labels, or categories you assign
- AI embeddings or internal representations created only to power your experience
We do not use your private documents to train public models or to build services for other users.
Support & Communication
- Emails and messages you send to support
- Feedback, survey responses, and feature requests
- Other information you choose to share with us
1.2 Information Collected Automatically
Even if you do not create content, some information is collected automatically to operate and secure the Services.
Technical / Device Data
- IP address
- Device type, operating system, and browser type
- Language and time zone
- App version and configuration
- Error, crash, and performance logs
Usage Data
- Pages you visit or screens you view
- Features you use (chat, learning, documents, etc.)
- Time and duration of sessions
- Basic interaction events (e.g., sign-ins, button taps)
Cookies & Similar Technologies
We may use cookies or local storage to:
- Keep you signed in
- Remember your preferences (e.g., language)
- Protect your session against fraud and abuse
We currently use only essential cookies. If we later introduce analytical or marketing cookies, we will update this policy and request your consent where required.
1.3 Information From Third Parties
Payment Platforms
When you purchase a subscription, payments are processed by third parties such as:
- Stripe
- Apple App Store
- Google Play
We may receive:
- Payment status and subscription details
- Transaction references and non-sensitive billing metadata
- Last 4 digits of your card (Stripe), where applicable
We do not store full credit card numbers.
AI & Cloud Providers
To generate responses and process your documents, we may send your data to:
- Amazon Web Services (AWS), including Amazon Bedrock (Haiku, Nova Lite)
This processing is limited to providing the Services you request (e.g., answering a question, summarizing a document).
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Create and manage your MySmartMind account
- Authenticate you securely
- Provide AI chat and learning experiences
- Process your uploaded documents and files for your personal use
2.2 Personalization & AI Experience
- Tailor Mali’s responses to your language, topics, and preferences
- Use your uploaded content to give context-aware answers just for you
- Surface relevant lessons or tools based on your interactions
2.3 Payments & Subscription Management
- Process purchases and renewals through Stripe, Apple, or Google
- Verify active subscription status and plan entitlements
- Prevent fraudulent or unauthorized transactions
2.4 Security & Abuse Prevention
- Detect suspicious logins or account misuse
- Protect our Services from abuse, spam, and attacks
- Enforce our Terms of Use and other policies
2.5 Improvements & Analytics (Future-Ready)
As we evolve, we may use diagnostic data and optional analytics to:
- Debug errors and crashes
- Measure feature adoption and performance
- Improve quality, accuracy, and usability of the Services
If we use additional analytics tools, we will provide disclosures and opt-out options where required.
2.6 Legal & Regulatory Compliance
- Comply with tax, accounting, and regulatory obligations
- Respond to valid legal requests or governmental inquiries
4. How We Protect Your Information
We use a combination of technical, organizational, and administrative safeguards designed to protect your information, including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for stored data (using AWS capabilities where applicable)
- Role-based access controls and least-privilege access
- Audit logging where appropriate
- Regular updates and patches to critical systems
However, no security system is completely perfect. You are responsible for keeping your password confidential and securing your devices.
5. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access – Request a copy of your personal data.
- Correction – Ask us to correct inaccurate data.
- Deletion – Request deletion of your account and certain data.
- Portability – Request export of your data in a portable format.
- Restriction / Objection – In some regions, object to or restrict processing.
- Consent Withdrawal – Withdraw consent for optional uses (e.g., marketing emails).
To exercise any of these rights, or to ask a question about your privacy, you can contact us at: privacy@mysmartmind.com.
If you are in the EU/EEA, UK, Brazil, or another jurisdiction with specific privacy laws, you may also have the right to lodge a complaint with your local data protection authority.
6. International Data Transfers
MySmartMind is operated from the United States and uses global cloud infrastructure (such as AWS). As a result, your information may be transferred to, stored, and processed in countries other than your own.
Where required by law, we implement appropriate safeguards for international transfers, such as Standard Contractual Clauses or other legally recognized mechanisms, to help ensure your data is protected.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law.
| Data Type | Retention Period |
|---|---|
| Account & profile data | While your account is active, plus up to 3 months after deletion |
| Uploaded documents & files | Until you delete them or delete your account. We may keep secure backups briefly for disaster recovery. |
| AI embeddings derived from your files | Deleted or rendered unusable when the underlying file is deleted or your account is closed. |
| Payment & billing records | Up to 7 years, as required for tax and accounting compliance |
| Support communications | Duration of the support case, plus up to 12 months |
| Technical logs & diagnostics | Typically 12–24 months, unless retained longer for security or legal reasons |
8. Children’s Privacy
Our Services are not intended for children under the age of 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children in these age groups.
If you believe a child has provided us with personal information, please contact us at privacy@mysmartmind.com, and we will take appropriate steps to delete such information.
10. Your Uploaded Documents & “Your World, Your AI”
A core part of MySmartMind is allowing you to bring your own world—documents, notes, PDFs, and more—so Mali can help you in a more personal and contextual way.
What We Do Not Do
- We do not use your private documents to train public or third-party models.
- We do not sell or rent your uploaded content.
- We do not share your documents with other users.
What We Do
- Store your documents securely using AWS infrastructure, with encryption at rest and in transit where applicable.
- Create internal representations (embeddings) of your content only to improve your personal AI experience.
- Use your content to answer your questions, generate summaries, and perform tasks you request.
- Delete or anonymize these representations when you delete the associated content or your account, subject to brief backup retention.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.
For material changes (such as new data uses or additional categories of recipients), we will notify you via email, in-app notice, or other reasonable means, and, where required, obtain your consent.
If you continue to use the Services after the updated Policy becomes effective, you agree to the revised Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:
- Company: MySmartMind LLC
- Location: Fort Myers, Florida, United States
- Email: privacy@mysmartmind.com
- Website: mysmartmind.com